Shipping

Shipping and Handling

As of 1 April 2022, the shipping and handling rate for New Zealand will be $10.95 NZD or 6% (whichever is greater).

In New Zealand, the minimum shipping charge of $10.95 NZD will apply to order totals up to $182.58 NZD. Order totals greater than this will be calculated at 6%.

Order Corrections

While we always strive for accuracy in our orders, mistakes do happen. Stampin’ Up! is prepared to help you correct problems with your orders. To facilitate an order correction, please contact your demonstrator.

When you receive an order, carefully inspect each item to ensure that nothing is missing or damaged. Should a problem arise, please contact your demonstrator.

Damaged Items: If the parcel and/or a product is damaged, please let your demonstrator know. In some cases, either the shipping company may request to inspect the packaging or a Stampin’ Up! representative may need to inspect the damaged item. Your demonstrator will work with you to facilitate these inspections.

Defective Items: If an item is defective, please contact your demonstrator immediately. We strive to provide the best, defect-free product possible. Despite these efforts, you may encounter a product that fails to meet your expectations. In some cases, a Stampin’ Up! representative may need to inspect the item to better understand the type of defect. Your demonstrator will work with you to get the product returned for inspection.

Right of Withdrawal

You have the right to CANCEL this contract within 10 DAYS without giving any reason. The cancellation period will EXPIRE AFTER 10 DAYS from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of cancellation, you must inform us of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax, or e-mail) sent to the address below.